INTELLILINK’s innovative and cost effective IT infrastructure outsourcing services helps in transforming the client's infrastructure to be more agile and flexible. Our technical expertise and proven global delivery model provides secure, reliable and cost effective infrastructure services to the clients. Our complete end-end IT infrastructure services covers the complete life cycle from planning to implementation.

Maximizing value to maintain competitive edge

Company's IT infrastructure has to be more responsive to the changing business processes and emerging technology to maintain the competitive edge. IT infrastructure should improve performance and the information security at reduced cost to create strategic advantage for the organization. INTELLILINK helps the clients in achieving the highly demanding IT infrastructure needs of the business by maximizing the IT investment.

Delivering superior results with technical proficiency

INTELLILINK create business values through transformation

  • Reducing the operations cost through standardization of the IT infrastructure.
  • Enabling the client to focus on the core business activities to bring business transformation.
  • INTELLILINK technological innovations help the clients to earn higher return on investment and improve service quality.
  • Our solutions based on open industry standards ensure consistent results and helps to leverage the IT investments.

IT infrastructure outsourcing solutions

Our sophisticated IT infrastructure solutions offerings include data center services, desktop support services, remote network management, security consulting services, storage management services, risk management services, ITIL consulting services, and help desk services.

High performers maximize the value of their IT investments to distance themselves from the competition even in a challenging economic environment. INTELLILINK’s ‘Infrastructure Outsourcing’ (IO) enables organizations to streamline their IT operations, while increasing the IT flexibility, scalability, predictability and security needed to address changing market conditions. Our professionals collaborate with forward-thinking organizations to create low-cost, high-value solutions that provide a platform for profitable growth while driving non-discretionary funds to critical projects or the bottom line.

Why Intellilink

We’re uniquely positioned to create a cost-effective, reliable IT infrastructure through the following:

Deep skills and experience

We’ve been involved in this pursuit for over 20 years and have approximately 15,000 professionals performing infrastructure-related work around the world.

Global reach

We have 20 integrated delivery centers for infrastructure services, offering 24-7 service whenever and wherever it is needed.

Industrialized approach to service delivery

We apply proven and reusable tools, methods and processes to ensure that our work is carried out consistently around the world and with less risk.

Vendor independence

We’re the world’s largest technology-independent strategy and IT solutions provider. We have strong and longstanding relationships with a number of technology providers who work with us to deliver market-leading solutions that best meet our clients’ needs.

Business focus

We work closely with our clients to deliver infrastructure services that align with their unique business objectives, boost agility and foster an environment of innovation and continuous improvement.

Our Services

Service Desk Outsourcing

We provide help desk support to more than 1.3 million end users and generate client value several ways:

  • Reduced risk through federated multi-site support, enabled by global processes and tools.
  • Support for long- or short-term volume changes with flexible staffing options.
  • Industrialized troubleshooting and support processes.
  • Increased leverage of remote support services and self-service capabilities that can cut costs 30 percent to 50 percent.

Workplace Outsourcing

We provide end-to-end management of distributed, secure computing environments, focusing on desktop management, field support, file and print, mobility, thin client and messaging.

    Our clients benefit from:

  • Accelerated migration and refresh programs, on average 33 percent faster.
  • Improved user productivity with faster software rollout and self-service tools.
  • More consistent policies and process that lower total costs of ownership as much as 40 percent.

Data Center Outsourcing

We convert data centers from high-maintenance to high-performance by focusing on systems management, database administration and application technical services, among other areas.

    Our clients benefit from:

  • Reduced infrastructure complexities and improved utilization.
  • Lower data center operating costs of 15 percent to 25 percent.
  • Mitigated risks of staff turnover with a large pool of deeply experienced resources.

Network Outsourcing

    Our services, which include infrastructure monitoring and telephony management, provide:

  • Increased network scalability and location independence.
  • Minimized unplanned network downtime to less than 1 percent.
  • Reduced costs by 10 percent to 20 percent through right-sizing, consolidation and sourcing optimization.
  • Improved detection and response to prioritized security threats.

Managed Security Operations

    Our identity, access and risk management services offer:

  • Resolution of IT security issues around the globe before business operations and image are affected.
  • Building security that’s vendor- and technology-neutral to keep pace with change in real time.
  • Secure systems, applications and data for a global and mobile workforce.
  • Stepped-up data accuracy for corporate, regulatory and license compliance.

IT Spend Management

We apply a structured, disciplined approach to lower costs across the enterprise. For all clients, we manage more than $2 billion in total expenditures.

Our services include managed IT procurement, software license management and telecommunications expense management process outsourcing. Leveraging our vast ecosystem of suppliers, we have helped our clients achieve:

  • Telecom spending reductions of as much as 20 percent.
  • Lower spending on hardware and software.
  • Reduced exposure to software license audit penalties by as much as 80 percent.

Cross-functional Services

We help clients utilize IT as a strategic asset. We accomplish this through a business-led, service-oriented approach that integrates delivery and management of various infrastructure services, from help desks, data centers and other providers.

This simplifies the infrastructure landscape and provides a single point of accountability.

For example, with our Cloud Enterprise Services, key functions for provisioning, monitoring and management are scripted and automated, reducing the need for manual interaction and enabling the platform to respond to requests on-demand.

Research and Insights

  • Application Development and Maintenance (ADM): Costs and Complexity of Managing Multiple Suppliers
  • INTELLILINK/Economist Intelligence Unit Global IT Outsourcing Survey
  • China: Outsourcing Market Research Report
  • Driving IT Value in a Multisourced Environment
  • Enabling High Performance with Next-generation Infrastructure
  • Getting Outsourcing Right
  • Global Information Security Research Highlights
  • Managing Multiple Outsourcing Relationships
  • Modern Industrialization: Re-defining IT Infrastructure in a Multi-polar World to Achieve High Performance
  • Operational Excellence: The New Force Driving High Performance through Outsourcing
  • Podcast: Launch of the ITIL Service Strategy Book—Version 3 Series
  • Shaping the Green Agenda

Our clients benefit from the flexibility and agility built into Intellilink’s IT outsourcing services and infrastructure support (IT help desk, desktop management services, IT monitoring & systems management, support for mobile devices and applications, network monitoring, ITIL® training and more). Industry expertise combined with near shore, offshore and onshore delivery capabilities means first-class support from a local provider with the capability and delivery network of a much larger organization.

Our goal is to ensure our IT outsourcing services appropriately integrate into your business strategy, as it stands today and as it evolves over time. Each step of Intellilink’s global Client Engagement Model enables us to tailor our services, delivery approach, and resource plans to fully match your particular industry, organization, and business strategy. In short, we power your business.

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